Support
Frequently Asked Questions
What is Lucian Saint Raffles?
We run limited prize competitions that give our community the chance to win hard-to-find streetwear, accessories, and collectibles. Each drop is transparent, time-limited, and managed from a single dashboard.
How do the raffles work?
Every drop lists the prize, ticket price, closing date, and live entry count. Once the timer ends, we verify payments, run the draw, and publish the winner.
How do I enter?
Select the active drop, choose the number of tickets you want, and complete checkout through Stripe. You will receive a confirmation email once payment clears.
How is the winner chosen?
We export the full entry list, assign sequential numbers, and select a winner using an independent random number generator. The process is recorded and may be shared on request.
How will I be notified if I win?
Winners receive an email within 24 hours of the draw. We may also contact you via phone or Instagram if additional verification is required.
Are entries refundable?
All entries are final once payment is processed. Please review the drop details carefully before confirming your purchase.
What happens if a raffle doesn’t sell out?
We reserve the right to proceed with the draw regardless of ticket volume. If a competition must be cancelled for operational reasons, all entrants will be refunded automatically.
Is this available internationally?
We primarily serve UK entrants, but most raffles are open worldwide unless a prize description states otherwise. Winners outside the UK are responsible for customs and import duties.
What payment methods are accepted?
We currently accept major debit and credit cards via Stripe. Apple Pay and Google Pay may be available depending on your device and browser.
When are winners announced?
Winners are announced within 24 hours of the draw closing. We update the raffle page, notify the community on social media, and contact the winner directly.